I. These General Terms and Conditions govern the relationship between the seller - Editio Janáček, o.p.s. (hereinafter the "Seller") and customers (hereinafter the “Buyer(s)”). The Buyer is obliged to get acquainted with Warranty Claim Policy and General Terms and Conditions of Sale before ordering any goods from the Seller.
The Seller is Editio Janáček, o.p.s. with its seat in Krkoškova 45a, 613 00, Brno-Černá Pole; IČO 26246058 , DIČ CZ26246058 .
End User – at the initial stage of business relationship the End User will hand over to the Seller its contact data necessary for execution of the order, or any additional data the Buyer wants to appear in the bill of sale.
Legal obligations between the Seller and the Buyer not specified in these GTC are governed by the Civil Code Act No. 40/1964 Coll.
Individual contract with the Buyer supersedes the General business Terms and Conditions.
II. Confidentiality and protection of information
Seller declares that all personal data are confidential and will only be used for the execution of the contract with the Buyer and these data will not be made public or provided to third parties etc. with the exception of data needed for transportation of the goods or the method of payment concerning the goods ordered (use of name and shipping address).
III. Price lists
The Seller reserves the right to change prices at any time without previous notice. The on-line e-shop prices are always up-to-date.
IV. Order processing
Buyer will get the goods for the price valid in time of the order.
Orders are placed by means of electronic shop(hereinafter “e-shop“)
V. Withdrawal from the Contract
If the Buyer can not return the goods in its original condition or their value has been already lowered(the goods were used), the Buyer is obliged to make a financial compensation to the Seller in accordance with the stipulation of § 458 Coll. 1 the Civil Code – in practice it is done by in the form of set-off against the sales price. The sales price is paid back to the Buyer reduced by the respective amount.
Withdrawal from contract in case that the Buyer did not collect the goods personally in the Sellers retail shop (goods were delivered via parcel service):
According to Act No. 367/2000 of 14th September 2000, the Buyer has the right to withdraw from the contract within 14 days from the date of delivery provided he did not order the goods personally and it were delivered via forwarder. If the Buyer decides to withdraw from the contract within this time limit, he must meet the conditions listed below:
a) To send a letter (preferably by e-mail) with the text: „As for my part I wish to withdraw from the contract dated DD.MM.YEAR ( Invoice number) and I request for the sales price to be refunded at the bank account number:…………………...“. Date and signature.
b) To deliver the goods on the Sellers address with a copy of the above mentioned letter enclosed.
c) Goods sent and delivered on the Sellers address must be in original packaging, undamaged, complete(including accessories, warranty certificate, manual, etc.) and with a copy of the bill of sale. Do not send goods on cash collection delivery basis – it will not be accepted. We recommend you to insure the goods. If any of the above conditions are not adhered to, the Seller has the right to reject the returned goods or reduce the value for which the goods will be accepted back.
d) The possibility of withdrawing from the contract does not apply to I) delivery of goods or services the price of which depends on financial market fluctuations not controlled by the Seller; II) delivery of goods which was modified upon the Buyer’s request or goods ordered specialy and specifically upon the Buyers request which was not available on stock at the time of the order; III) delivery of Consumable goods (for example: image, sound and data carriers, consumable material, data media, refill kits and other goods which when used, part of their value is consumed and its impossible to return them to their original condition) In case of mobile phones this returns guarantee applies on individually purchased items only.
e) If all the above conditions for returning of goods are met your money for the goods will be send by a bank transfer on your account in 30 days after the goods have been received by the Seller at the latest. Cash refund or Postal payment order is not accepted.
f) In case some of the above mentioned conditions is not fulfilled we can’t accept the withdrawal from contract and the goods will be returned to the Buyer on the Buyer‘s expense. The Seller is entitled to charge the Buyer with additional expenses incurred.
VI. Payment Terms
a) Cash payment at the cash desk
b) payment by money transfer (bank payment order)
VII. Terms of delivery
Personal pickup: Goods can be collected only by a person authorised by the owner of the company or by a company statutory organ member.
Delivery through a post: Goods can be send to the Buyer by a post (Česká pošta, s. p.).
Conditions of warranty on goods are governed by Sellers Warranty Claim Policy and by legal regulations in force in the Czech Republic.
IX. Final provisions
These General Terms and Conditions are effective as of 8.12.2013 and supersede all previous provisions and practices. The Seller reserves the right to change these General Terms and Conditions without previous notice.
Edited: 11. 6. 2015